This Privacy Policy is intended to inform users of the website diavena.com regarding the methods of collection, use, and protection of their personal data. We process personal data in strict accordance with the requirements of Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR).
The controller of personal data is:
“DIAVENA” Ltd.,
UIC: 127528254,
Registered Address: 23A Industrialna St., Shumen, Bulgaria,
Phone: +359 899 814 640,
Email: marketing@diavena.com.
While navigating our website, the following data may be collected:
Data submitted via the contact form: Name, Telephone, Email address, and the content of your Message. This information is processed solely for the purpose of responding to your inquiries and providing requested information regarding our services.
Automatically collected technical data: When visiting the site, certain technical information is automatically logged, including your IP address, browser type, device type, date and time of access, and pages visited.
Our website uses Google Analytics, a web analysis service provided by Google LLC. It uses cookies to analyze user behavior. This information is used for traffic analysis, statistical purposes, and improving our website’s content. Data is processed in an aggregated manner that does not allow for the direct identification of individual users.
Facebook Pixel: We utilize the Facebook Pixel provided by Meta Platforms, Inc. This tool allows us to track user actions after they have been redirected to our website by clicking on a Facebook advertisement. This helps us measure the effectiveness of our advertisements for statistical and market research purposes. The data collected remains anonymous to us; however, it is stored and processed by Facebook, which may connect this data to your Facebook account and use it for its own advertising purposes.
Our website uses cookies to ensure proper functionality and to gather statistical data. Cookies are used for traffic analysis and to enhance the user experience. Cookies used for statistical purposes are typically stored for up to 30 days following your last visit. Users may manage, block, or delete cookies at any time through their individual browser settings.
Personal data provided through the contact form is retained only for the duration necessary to fulfill the communication purpose or as required by applicable law. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
Under the GDPR, you possess the following rights: the right to access your data, the right to rectification of inaccurate data, the right to erasure (“right to be forgotten”), the right to restrict processing, the right to object to processing, and the right to data portability. To exercise any of these rights, please contact us at: marketing@diavena.com. Furthermore, you have the right to lodge a complaint with a data protection supervisory authority (in Bulgaria, this is the CPDP).
We reserve the right to update this Privacy Policy periodically to reflect changes in legal requirements or our operational practices. Users are encouraged to review this page regularly for updates.
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